COVID-19 CHANGES - PLEASE READ

TERMS & CONDITIONS

WE ARE NOT REQUIRED TO PROVIDE A REFUND IF YOU CHANGE YOUR MIND. CHANGE OF MIND PURCHASES WILL BE CREDITED TO THE VALUE OF THE ITEM NOT INCLUDING SHIPPING. ITEMS MUST BE POSTED BACK WITHIN 7 DAYS OF RECEIVING THEM WITH ALL TAGS ATTACHED, UNWORN AND IN THE CONDITION THEY WERE SOLD. SHIPPING WILL BE AT CUSTOMERS EXPENSE.  
WE WILL REFUND/CREDIT/EXCHANGE ON FAULTY ITEMS ONCE CONFIRMED BY A STAFF MEMBER.


CREDIT NOTES VALID FOR 3 MONTHS FROM ISSUE DATE.
NO REFUND/CREDIT/EXCHANGE ON UNDERWEAR,SWIMWEAR OR JEWELLERY.
NO RETURNS OR REFUNDS ON SALE ITEMS.

YOU CAN CHOOSE A REFUND OR EXCHANGE IF AN ITEM HAS A MAJOR PROBLEM.
1. HAS A PROBLEM THAT HAS STOPPED SOMEONE FROM BUYING THE ITEM IF THEY HAD KNOWN ABOUT IT
2. ITEM IS UNSAFE
3. IS SIGNIFICANTLY DIFFERENT FROM THE SAMPLE OR DESCRIPTION
4. DOESN'T DO WHAT WE SAID IT WOULD, OR WHAT YOU ASKED FOR AND CAN'T BE EASILY FIXED.

PLEASE KEEP YOUR PROOF OF PURCHASE
GOODS MUST BE RETURNED UNWORN OR UNUSED WITH TAGS ATTATCHED
IN THE CONDITION IT WAS SOLD.
RETURNS MUST BE WITHIN 7 DAYS OF RECEIVING YOUR ITEMS, GOODS RECIEVED AFTER
THIS WILL NOT BE ACCEPTED.

 

SHIPPING
Please allow 2-14 working days for order processing and shipping out. If for some reason your items is out of stock (As we are also a bricks and motar store) we will endeavour to replace your item or refund your order ASAP. If the shipping times are for some reason longer than expected you will be notified ASAP and have the right to cancel your order.


IF YOU HAVE A RETURN OR ANY QUESTIONS PLEASE CONTACT US
antiguacollective@outlook.com